Support
Homebase: Family Hub Support
Answers to common questions, and a direct line to us if you're stuck.
How do I create a family?
When you first sign in, you'll be prompted to create a family or join one with an invite code. Every family has an admin (the creator, by default) who can add members, lock down important tasks and resources, and manage shared content.
How do I invite family members?
From your Family Profile tab, tap "Add Member" and share the resulting invite code, or share your family's invite code directly — anyone with the code can request to join.
How do I turn off notifications?
Push notifications can be managed from your device's Settings app under Notifications → homebase. Individual notification types (post likes and comments, birthdays, event and task reminders, and more) can be turned on or off from Settings inside the app.
How do I delete my account?
Open Settings and tap "Delete Account," or email us at the address below and we'll take care of it — see our Privacy Policy for details on data deletion and retention.
What is the "Sponsored" content I see?
Occasionally you'll see clearly-labeled sponsored posts or trending events in your Feed and Home screen, and your Shopping List may include affiliate links to retailers. These are curated by us, not targeted using your family's data, and never mixed in without a label. Tapping one opens an outbound link in your browser, same as any other link.
Something's not working — what do I do?
Email us with a quick description of what happened (and a screenshot if you have one) and we'll get back to you as soon as we can.